Failed and timed-out generation
If a paid job is confirmed failed or exceeds the service timeout, its generation credits are returned automatically once. You can see the final status in My videos. Repeated provider callbacks do not create extra debits or refunds. A confirmed failed free preview can be attempted again while a free allowance remains.
Purchase refund requests
For a duplicate charge, unreceived credits, or a refund request for unused credits, email x771364026@gmail.com with your account email and order identifier. Please contact us within fourteen days where possible so we can investigate promptly. Do not send card numbers or other payment credentials. Any statutory consumer rights still apply.
Successful videos and AI artifacts
A completed AI video can contain imperfect motion or likeness. If the output is unusable, contact us with the job ID so we can review it. We do not promise a refund for every artistic preference, and we will explain the outcome of the review. Approved monetary refunds are processed through the original payment method and revoke the corresponding purchased credits.